As mental health continues to be recognized as a vital component of overall well-being, businesses—especially those in health care—must stay vigilant and proactive in addressing mental health challenges within the workplace. The importance of this issue has never been greater, as the health and well-being of employees affects the quality of care provided to patients. In health care, where workers are on the frontlines, the need to support mental wellness is even more urgent.
The COVID-19 pandemic highlighted the critical role mental health plays in the workplace. For many, isolation, routine disruptions and heightened fears of illness created overwhelming stress. Health care workers faced unprecedented levels of anxiety as they dealt with the unknowns of the virus and the heavy burden of caring for patients in a crisis. The surge in mental health challenges became apparent during the pandemic, while simultaneously, many people around the world began speaking more openly about their mental health struggles.
Before 2020, mental health was often a hidden concern in many industries. But the pandemic forced a shift; the stigma around mental health diminished and conversations about well-being became more common.
In health care, the focus is always on patient care, but the well-being of the caregivers cannot be overlooked. Whether in hospice care, hospitals or assisted-living facilities, health care workers experience unique challenges that require not just clinical support but emotional support as well. Health care organizations must continually explore new ways to care for their employees, offering not only competitive pay and benefits but also strategies to support mental wellness.
One of the initiatives Nathan Adelson Hospice has introduced is an additional “wellness day,” allowing employees to take a day off to recharge at any time. This has been an important way to provide employees with a much-needed break, ensuring they have time to focus on their own mental health without the burden of feeling guilty for taking time off.
Another tool we utilize is FRANSiS, a mental wellness app designed to send uplifting, daily messages to employees’ phones. These simple, encouraging texts are a small but powerful way to check in with staff, offering them a moment of support. The app also allows employees to respond, and if they need further help, their messages can be directed to HR for follow-up. The response to FRANSiS has been overwhelmingly positive, and we’ve expanded its use to offer the same support to families who have experienced hospice care with us.
Keenan Hart, co-founder of FRANSiS, explains, “We developed FRANSiS to address the emotional and mental challenges people face—both personally and professionally. Health care workers, in particular, often don’t have the time or space to focus on their own well-being. Our goal is to provide them with simple, heartfelt messages that can make a meaningful difference in their day.”
In a hospice setting, the emotional toll on caregivers is significant. Health care workers often form close bonds with their patients and their families, and the loss of a patient can be deeply affecting. At Nathan Adelson Hospice, our teams regularly come together to review patient care plans, but they also take time to discuss their personal experiences and challenges. These discussions provide an opportunity for our staff to offer mutual support and care. This peer-to-peer connection fosters a sense of community and helps staff process their emotions in a healthy way.
Addressing mental health in health care isn’t just about offering resources—it’s also about creating an environment where employees feel supported, heard and understood. The health care industry is facing significant workforce shortages, making it even more important to support those who remain in their roles. Employers need to strike a balance between meeting the needs of the business and providing the mental health resources that employees require to thrive.
Employers should not only offer internal support but also be aware of the resources available in the community. Local and national organizations such as the National Alliance on Mental Illness, the Substance Abuse and Mental Health Services Administration and the Anxiety and Depression Association of America can provide invaluable resources, guidance and treatment options for staff who may need help.
Creating a culture of care and compassion begins with listening to employees and taking proactive steps to ensure their mental well-being is a priority. It’s crucial for employers to build trust, so workers feel safe reaching out when they need assistance. Providing resources, whether through employee assistance programs, counseling services or peer support groups, can make a meaningful difference.
Business leaders must recognize that mental health support is not a luxury—it’s a necessity.
You never want to find out too late if a person at your workplace needs help. Become a culture of care and compassion and let team members know they can turn to someone in the organization when help is sought. Resources are always available. And care for others should always remain at the forefront of any business.
Karen Rubel is president and CEO of Nathan Adelson Hospice.
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